Clovie1. Agreement
By creating an account or using Clovie (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
Clovie is a multi-tenant SaaS platform for AI agent governance. It provides an inline gateway between your AI agents and LLM providers for authentication, policy enforcement, cost tracking, budget controls, shadow agent detection, and compliance evidence generation.
3. Your account
You are responsible for safeguarding your credentials — including user login credentials and AI agent virtual keys — and for any activity that occurs under your account. Notify us promptly at hello@clovie.io if you suspect unauthorized access or a compromised virtual key.
4. Acceptable use
You agree not to:
- Use the Service to violate any law or third-party right
- Attempt to gain unauthorized access to other tenants' data
- Reverse engineer, decompile, or interfere with the Service
- Use the Service to send spam or malicious content
- Route traffic through the gateway that violates your LLM provider's terms of service
- Attempt to circumvent policy enforcement, budget controls, or kill switch mechanisms
5. Customer data
You retain all rights to data you provide to the Service. This includes your cloud resource metadata, AI agent configurations, policy definitions, and governance records. We process customer data solely to operate, maintain, and improve the Service in accordance with our Privacy Policy. You may export or delete your data at any time via the in-product controls or by contacting us.
6. AI agent gateway
When you route AI agent traffic through the gateway, the Service authenticates requests using virtual keys, evaluates policy decisions, enforces budget controls, and records operational metadata (model, tokens, cost, timing, decisions). Prompt and response content passes through the gateway in transit but is not stored in our database.
- Safeguarding virtual keys issued to your agents
- Configuring appropriate policies and budget limits
- Ensuring your agents' use of LLM providers complies with those providers' terms
- Reviewing and approving policy configurations before promotion to enforce mode
- Processing gateway traffic with reasonable availability and latency
- Enforcing tenant isolation on all gateway data
- Providing accurate cost tracking based on current provider pricing
- Executing kill switch and budget enforcement actions as configured
7. Policy and budget decisions
The Service enforces policies and budget controls as configured by you. Policy decisions (allow, deny, require approval) and budget enforcement actions (monitor, throttle, block) are executed automatically based on your configuration.
Clovie does not guarantee that any policy decision or budget action is appropriate for your specific use case. You are responsible for simulating and testing policies before promoting them to enforce mode. The monitor → simulate → enforce lifecycle is provided to help you validate policies before they block traffic.
If the kill switch, a policy denial, or a budget block prevents a legitimate agent request, Clovie is not liable for any resulting loss or cost. These controls operate as you configured them.
8. AI output disclaimer
AI-generated policy suggestions and smart model routing decisions are provided "as-is." Clovie does not guarantee that any AI output is correct, complete, or suitable for your environment. You must review and approve every policy before it is promoted to enforce mode.
Compliance evidence exports are generated from your actual governance data (policy decisions, approval records, agent activity). The export organizes your data by compliance framework but does not constitute legal advice or a compliance certification. Your compliance team is responsible for interpreting and presenting the evidence to auditors.
9. Service availability
We aim for high availability but do not guarantee uninterrupted service. The gateway is designed for low-latency inline processing, but we do not guarantee specific latency thresholds. Scheduled maintenance windows will be communicated in advance where reasonably practicable.
If the gateway is unavailable, your agents' requests to LLM providers will fail. You are responsible for implementing appropriate retry logic and fallback behavior in your agents.
10. Intellectual property
The Service, including its design, architecture, algorithms, and documentation, is the intellectual property of Clovie AI Software Inc.
Policy definitions you create remain your intellectual property. Compliance exports, cost reports, and governance records generated from your data remain yours. You grant us a limited license to process this data solely to operate the Service.
11. Termination
You may terminate your account at any time. On termination, we will make your data available for export for 30 days, after which it will be deleted.
We may suspend or terminate your access if you materially breach these Terms, use the Service in a way that poses a security risk, or if fees remain unpaid after a reasonable grace period following written notice.
12. Limitation of liability
To the maximum extent permitted by law, Clovie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. This includes but is not limited to damages arising from policy enforcement actions, budget controls, kill switch activations, or gateway unavailability.
13. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated via email or in-product notification. Continued use of the Service after changes constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.
15. Contact
Questions about these Terms? Contact us at hello@clovie.io.